FAQ ABOUT REBORN DOLLS

Have a question about adopting your own reborn? Trying to get started in the fun and rewarding hobby of reborn dolls can be confusing and downright difficult at times. With limited stores and shops selling reborns, many newcomers are left with more questions than answers, which is why we created this page. Here we’ll have an ongoing FAQ where we’ll be answering some of the most common questions regarding reborn dolls. Of course there’s a good chance we won’t have an answer to EVERYONE’S question, but we promise we’ll do our best to answer any that you have. If there’s a question that’s burning a hole in your mind, shoot as an email through our contact form and we’ll try to post it here.

HOW DO I PAY

You can place an order on our website and pay with a major credit card, debit card in Paypal, or PayPal. At this time, we do not accept checks or money orders. 

INTERNATIONAL ORDERS

Yes we ship internationally! For shipping options and quotes, put an item in your check out, then enter your country and zip code. RebornBabyWorld is NOT responsible for the tax/customs/duties fees that will be charged by the buyer’s respective country. These fees are NOT included in the shipping and handling fees that RebornBabyWorld charges. These are some of the countries that charge tax and customs fees – United Kingdom, Australia, Brazil and Canada. For buyers from other countries, please make sure you know whether or not your country make these charges.

DO YOU CHARGE SALES TAX?

Sales tax of 8% is charged for all orders shipped to California (8% to San Diego County).

WHEN WILL MY ORDER ARRIVE

In-stock dolls are shipped within 5 days after we receive a paid or credit-approved order. For temporarily out-of-stock items you will receive an email notification along with the forecasted delivery date. * For orders placed after 4:00 PM Pacific Time, please add an additional day for delivery.

30 DAYS RETURN POLICY

The “RebornBabyWorld” guarantees your 100% satisfaction. We are confident that you will be delighted with your purchase for your doll collection. We will gladly take it back within 30 days for a refund of the purchase price(The shipping cost you should bear). Our goal is not only to help you build your doll collection at an affordable price, but to give you a doll with lasting value and quality that will be yours to enjoy for years to come. Order your doll today with the confidence that you will receive a beautifully crafted doll that has passed our meticulous standards and yours.

Is My Online Order Secure?

Yes! We use standard SSL encryption for all transactions so you are assured that any information you send us are encrypted even before they are sent. For more information, please read our Secure Online Ordering Statement.

ARE YOUR VINYLS BPA FREE?

Yes, our all-vinyl are BPA Free

HOW DO I CARE FOR MY DOLL?

We have a guide to assist you in caring for your doll. You can find Baby Doll Care & Doll Hair Care Tips here.

WHY DOES MY DOLL NOT LOOK LIKE THE PICTURES?

The dolls pictured on our website are made directly from the artist’s sculpt. Some changes may occur between this version and the manufactured version. We strive for the highest quality and standards for each and every doll we produce.

If for any reason you are not happy with your doll, please email contact@rebornbabyworld.com so that we can resolve the issue.