🛡 30-Day Satisfaction Guarantee

• All items purchased online are eligible for return within 30 days of delivery.
• Return shipping costs are the responsibility of the customer.
• Items must be unused, undamaged, unwashed with all original tags and packaging intact.
• Unauthorized returns or freight collect (FTC) returns will not be refunded.

⚠ Important Notes

• Original shipping fees are non-refundable.
• Orders canceled before shipment incur a 15% cancellation fee.
• Orders cannot be canceled after shipment.

🔄 How to Request a Return

Email our customer support team at support@rebornbabyworld.com to start your return.

1. Send an email to request a return.
2. Our team will send you detailed return instructions.
3. Once we receive your package, your refund will be processed within 7 days.

Return Address: 13402 YORBA AVENUE, Unit 102, Chino, CA 91710 USA
Name: Greg -MZ (LINGL018)
Phone: 480 387 3114

*Please contact us to obtain a return label before returning an item.

❌ Cancellation Policy

• Orders can be canceled before production or shipment for a full refund within 3 business days.
• Once the product has shipped, cancellation is not possible.

💰 Refunds & Eligibility

Refunds are processed within 3 business days after receiving your returned item. Refunds apply only to **brand-new items**.

Eligible Returns

• Item must be in **new condition** with no visible wear.
• Return shipping costs are the responsibility of the customer unless the item has a manufacturing defect.

Non-Eligible Returns

• Accidental damage
• Improper maintenance
• Normal wear and tear
• Sun exposure discoloration or material degradation
• Alterations after delivery
• Water or moisture exposure
• Poor quality or damage due to misuse

📸 Reporting Issues

To help us resolve your issue quickly, please include a photo showing the area of damage or defect. Place the item on a **flat surface** to clearly show labels and defects. This helps us process your return efficiently and avoid similar issues in the future.